Delivery Information

Where’s my package/My package is delayed/My tracking is not updating/My delivery date has passed and my order has not been delivered.

Sometimes, waiting for vapemail is the hardest part.dealing with several of leading courier services can still be frustrating, especially because at times they have a habit of not updating their tracking system on time. We've even seen orders marked as delivered, only to be actually delivered several days later. If you've received a tracking number, your order has been delivered to the post office and is on its way. Some orders may take longer than others to be delivered

All e ciagerettes and accessories are sent from our sydney warehouse express within Australia. If your order is placed before 3pm AEST then it ships the same day. Please allow 24-48 hours for parcels to be delivered.

All nicotine orders or accessories you combine with a package that contains nicotine will ship from our overseas lab facilities and take approximately 5-7 business days.


I received a damaged product, what do I do?

If any part of your order arrives broken or damaged, please take pictures of the damage with labels clearly visible and send them to with your order number and a short description (a picture of your invoice with all necessary info is required). All customer service inquiries will be assessed and resolved in a timely manner. We recommend that customers not attempt to use any e liquid from glass bottles that have been broken


Customer service is our top priority! If your question was not answered by reading the delivery information, please let us know how we can assist you by emailing us direct at